Shipping & Exchange Policy

Magenta Crown aims to provide a smooth and reliable delivery experience across India while maintaining high product quality and customer satisfaction.

Shipping Coverage

We currently ship to most serviceable locations across India through trusted logistics and delivery partners.

Delivery availability may vary depending on postal code coverage and courier network reach.

Order Processing

Orders are generally processed within 24 to 48 business hours following successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Timeline

Estimated delivery timelines are:

• Minimum Delivery Time: 2 Business Days
• Maximum Delivery Time: 7 Business Days

While most orders are delivered within this timeframe, occasional delays may occur due to weather conditions, regional restrictions, courier issues, public holidays, or other circumstances beyond our control.

Tracking

Once shipped, customers will receive shipment tracking information through email, SMS, or account notifications.

Tracking information may take several hours to become active after dispatch.

Exchange Eligibility

Exchange requests may be accepted subject to the following conditions:

• Product remains unused and unworn.
• Original tags and packaging are intact.
• Request submitted within the eligible exchange period.
• Product successfully passes quality inspection.

Exchange Process

1. Customer submits exchange request.
2. Request is reviewed by our team.
3. Pickup or return instructions are provided.
4. Product inspection is completed.
5. Replacement product is dispatched.

Exchange Limitations

Exchanges are subject to stock availability.

If a replacement item is unavailable, store credit or an alternative resolution may be offered at our discretion.

Shipping Charges

Shipping charges, if applicable, are clearly displayed during checkout.

Promotional free-shipping offers may be available from time to time and will be clearly communicated on the platform.